08: Ripped from the Headlines: Lessons on Empathy

“People don’t care how much you know until they know how much you care.”

This quote has been attributed to Theodore Roosevelt, Zig Ziglar, John Maxwell, and others. It’s been re-quoted so often that we simply accept it as a “truth-ism.” This quote forms the basis for our show today on empathy.

Starbucks is closing 8000 stores on May 29 for several hours to implement racial bias training for 175,000 employees. Unless you’ve been hiding under a rock, then you’ve seen the recent news story of the two black men at a Starbucks in Philadelphia who were asked to leave the store, refused, and then were arrested while onlookers used their phones to record the incident. Let’s talk about what went wrong and what could have been done differently.

Show Highlights:

  • As a resident of Seattle, I’ve sent Starbucks a warm, appreciative video about my customer experience and how getting coffee at Starbucks wherever I’m traveling “always makes me feel like home.”
  • My personal complaint about an incident with my wheelchair: not about a Starbucks issue, but a human issue where I wasn’t seen or heard
  • In the Philadelphia incident, it wasn’t a racial issue, but was manifested as one–”It’s a human issue, about seeing people, listening to people, and caring about people.”
  • The outcome will ALWAYS be better if people feel like they are seen and heard
  • This week, I’ve had meetings with city council officials about a property development issue where there has NOT been “empathy-fueled leadership”
  • “Implicit bias” says, “I’m right and you’re wrong. My problems are more important than yours.”
  • We can tell what’s fake and what’s real, so people will know if you really care
  • The ONLY way to show care is empathy, putting yourself in someone else’s shoes
  • “Go out, listen to someone, focus on their feelings, and SHOW how much you care.”

Resources mentioned:

Watch the YouTube to see videos I’ve done for Starbucks:

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07: The Lessons of Failure from Wilma Rudolph

What does it take to be a winner? Do winners ever fail? Failure and struggle are important processes to go through to fully enjoy the beauty of winning. Failure is painful and hurts in many ways; no one likes that feeling of failure, but it’s an important part of life. There is no better example of all that comes with winning and losing than the subject of our show today.

“Winning is great, sure, but if you’re really going to do something in life, the secret is learning how to lose. Nobody goes undefeated ALL the time. If you can pick up after a crushing defeat and go on to win again, you are going to be a champion someday.” –Wilma Rudolph

Show Highlights:

  • Wilma Rudolph was born in 1940 in Tennessee into a poor black family, the 20th of her father’s 22 children
  • A premature birthweight of only 4.5 lbs. and a childhood filled with illness preceded a bout with polio that took the use of Wilma’s left leg
  • Leg braces, treatments, massages, and help from her large family were Wilma’s life until she pulled the braces off at age 9 and started walking
  • Soon she was playing basketball, running, jumping, and challenging her brothers in sports
  • At age 14, she was noticed by a college track coach, so she started running, soon qualifying for the Olympics in Melbourne in 1956 at age 16
  • After winning a bronze medal, she went back to college in TN, but fought repeated illnesses because of her drive to always win
  • In 1960, she was the first American woman to win 3 gold medals in a single Olympics in Rome, as she tied and set new world and Olympic records
  • She was an instant celebrity in Europe and America, but was intent on making change 
  • She refused to attend a ticker-tape parade in her honor in TN because it was to be segregated, as everything was in the South in the 1960’s
  • She overcame incredible odds and personal failures, and soon retired from amateur athletics and became a teacher, coach, and mother of four
  • She wrote an autobiography and allowed a movie to be made of her life
  • Her greatest accomplishment was the Wilma Rudolph Foundation, a non-profit sports organization
  • Wilma died of brain cancer at age 54 in Nashville in 1994


  1. Amazing Women in History 
  2. Notable Biographies
  3. ESPN 

06: Financial Literacy for Every Daughter

Who gets to give names to specific celebratory months? Have you ever wondered? For example, April is National Humor Month, National Internship Awareness Month, Inventors’ Month, Jazz Appreciation Month, Cannabis Month, National Alcohol Month, and the list goes on and on. I would like to focus on April as National Financial Literacy Month. Why? Because Tax Day is just around the corner!

It’s important to talk to young people about financial literacy. The most valuable thing that young people have on their side is TIME. Just putting away small amounts of money—and starting while you’re still young—will yield amazing results! Read more